If you want to return part of your order, please note that it may take several business days (excluding weekends and holidays) for your return to reach our warehouse and be processed.
Once your order is shipped, Klarna will send you an invoice by email. The payment period is 14 days from the invoice date.
We recommend registering your return in Klarna’s customer portal – this will put your invoice on hold if your payment deadline is near but your refund hasn’t been processed yet.
If you need help with the Klarna return process, Klarna’s customer service will gladly assist you.
Once we’ve received and processed your return, your invoice will be updated or canceled.
If your payment deadline has already passed, Klarna will automatically send you a reminder.
In that case, please contact Klarna customer service directly.