Oh no – that shouldn’t happen, of course! But don’t worry: we’ll take care of it quickly and easily.
Step 1:
Please report the defect directly via our returns portal: brooklynsoap.returnsportal.online
Just select the option that your razor doesn’t work – and you’ll immediately see the next steps.
Important: This only works if your order is less than 30 days old.
Is your order older than 30 days?
Then please contact us via our contact form.
→ Select the reason “My product is defective” and upload a photo or video of the issue.
Please always include:
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your order number
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a short description of the issue
If your device is still within the 2-year warranty period, we’ll of course send you a replacement – hassle-free.