When dropping off your return at DHL, please ask for a drop-off receipt.
You can use the tracking number to check the current status of your return.
Returns within Germany and Austria typically take several business days (excluding weekends and holidays) to reach our warehouse.
International returns may take up to 14 business days.
Once your returned items have been checked and processed, we’ll issue the refund. Depending on workload, this can take up to 10 business days after the return has been received.
Please note that in rare cases there may be delays, for example due to high shipping volumes or unforeseen events.